Do I need to make a reservation in advance?

Advance bookings are highly recommended to secure your preferred date and time, as availability may be limited. Walk-in appointments are welcome, subject to therapist availability. Reservations can be made via phone or our online booking system.

What time should I arrive for my appointment?

We recommend arriving 10–15 minutes prior to your scheduled treatment to allow time for consultation and preparation. Late arrival may result in a shortened session to avoid impacting subsequent bookings. The full treatment fee will still apply.

What are your opening hours?

We are open daily from 10:00 AM until 9:00 pm, with the final booking accepted no later than 8:15 PM.

What should I wear during my treatment?

For your comfort and the effectiveness of your treatment:

• Thai Massage: Guests are required to remain in their underwear.

• Oil-Based Massage: Guests will be asked to remove clothing to allow proper application of oils. Disposable underwear is available upon request.

At all times, professional draping techniques are used to ensure your privacy, dignity, and comfort throughout the session.

What is your spa etiquette policy?

To preserve a peaceful environment for all guests, we kindly request:

• Mobile phones be switched off or set to silent mode.

• Noise levels be kept to a minimum.

• Respectful conduct toward staff and other guests at all times.

We provide strictly professional therapeutic massage services only.

What is your cancellation and refund policy?

If you are dissatisfied with your treatment, please inform your therapist or reception within the first 15 minutes. We will make reasonable adjustments where possible.

After 15 minutes, the treatment is considered accepted and completed. Refunds or cancellations will not be granted beyond this timeframe.

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Late cancellations or no-shows may incur a charge.

Do you accept walk-ins?

Yes, walk-in guests are welcome; however, service is subject to availability at the time of arrival.

What payment methods do you accept?

We accept:

• Cash

• Visa and Mastercard

• American Express

Card transactions may incur a surcharge.

Is tipping required?

Tipping is not mandatory. Service charges are included in our treatment pricing. Gratuities are entirely at your discretion.

Is there an age requirement for treatments?

We welcome guests between the ages of 10 and 80 years. Younger children may remain in the treatment room under supervision, provided they do not disturb other guests.

Can I receive treatment if I am pregnant?

For safety reasons, treatments for pregnant clients require prior approval and may depend on therapist availability. Guests must notify us in advance if pregnant. Undisclosed pregnancy at the time of appointment may result in cancellation without refund.

What if I have a medical condition?

Guests with high blood pressure, heart conditions, allergies, recent injuries, or other medical concerns should consult a medical professional before booking. Please inform your therapist or front desk staff of any health conditions prior to treatment.

We are not responsible for complications arising from undisclosed medical issues.

What happens if I arrive late?

Arriving late may shorten your session time. Your treatment will conclude at the originally scheduled time to respect other guests’ appointments.

What conduct is expected from guests?

We maintain a zero-tolerance policy toward inappropriate behaviour, harassment, or misconduct. Any non-therapeutic requests will result in immediate termination of the session without refund. Severe matters may be referred to local authorities.

We appreciate your cooperation and look forward to welcoming you to The Healing Lounge Massage and Spa, where your comfort and wellbeing are our highest priority.